I'll try to contact the customer services on the less than friendly website but he's very upset to have lost precious time off trying to get this thing to work on something he's wanted since it first came out. That's TWO full systems that work with every other type of scanner, printer & product that won't work with this ONE PIECE of software/Scanner? No. There is no driver for the scanner downloadable or included which means that everything is proprietary unto itself & without the software working properly NOTHING works. The manual is less than stellar & seems to be written by people afraid to ask for help so they've put out a product that isn't user friendly & doesn't seem to have workarounds for issues that obviously come up. The proprietary software is immensely buggy. Well, it doesn't save it it loses EVERYTHING that you've put in that day. With a data base you're not su pposed to have to save every so often, its a data base, it should automatically SAVE like the instructions SAY it does. After a day of closing down everything that the software required not to be running & inputting over 100 receipts the XP suddenly froze with NOTHING ELSE RUNNING except for the OS & EVERYTHING he had done today was simply GONE. I lent him the XP so that he could work the Neat Receipt software & scanner that I gave him for a part anniversary & part birthday present. Since he was having so much trouble on the laptop I gave the XP computer over to my significant who is also my ace grace IT guy- this isn't some illiterate computer person trying to use this software without reading the manual, oh no. It won't work with the PC Vista operating system on our state of the art laptop at all, it just freezes. This is less than Stellar Not professional & isn't good

Neat receipt product key